Streamlined service and support

Increase satisfaction and delight your customers with every interaction.

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What’s included?

VoiceIQ helps your service and support teams resolve cases in real-time
Create a powerful customer service operation for teams of any size. VoiceIQ uses AI, Machine Learning, NLP and automation to increase first-call resolution and customer satisfaction.

Live Coach

With live script guidance and call coaching, you can be sure your agents are saying the right thing, at the right time, in the right way

Automated Bookmarks

VoiceIQ’s NLP makes sure that your agents never miss a sale again with automatic detection of new and cross-sell sales opportunities.

AI Powered Analytics

VoiceIQ gives 100% visibility of call activity across your entire sales team with unprecedented voice and performance insights.

Automated Actions

Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, new leads, call backs and much more, completely automatically.

CRM Integration

VoiceIQ automates all CRM admin enabling your agents to spend less time doing admin and more time selling!

Intelligent Call Allocation

Distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching

Automated Data Correction

VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.

Personality Matching

Connect agents and customers with complimentary personalities to increase call success rates

Work from anywhere

VoiceIQ is completely cloud-based, enabling your sales agents to work from anywhere. Or extend the power of AI to your field-based agents with VoiceIQ’s mobile network.

Simplified customer service training

Use VoiceIQ’s call transcription, recording and bookmarking to replicate your best performing agents and accelerate the training of new hires.

VoiceIQ works with your favourite tools

Bring your own voice carrier and connect to our growing list of integrations.