Streamlined service and support

Increase satisfaction and delight your customers with every interaction.

Book a demo
VoiceIQ's support solution

What’s included?

VoiceIQ helps your service and support teams resolve cases in real-time
Create a powerful customer service operation for teams of any size. VoiceIQ uses AI, Machine Learning, NLP and automation to increase first-call resolution and customer satisfaction.

Live Coach

With live script guidance and call coaching, you can be sure your agents are saying the right thing, at the right time, in the right way

Automated Bookmarks

VoiceIQ’s NLP makes sure that your agents never miss a sale again with automatic detection of new and cross-sell sales opportunities.

Automated Actions

Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, new leads, call backs and much more, completely automatically.

AI Powered Analytics

VoiceIQ gives 100% visibility of call activity across your entire support team with unprecedented voice and performance insights.

Personality Matching

Connect agents and customers with complimentary personalities to increase first call resolution.

CRM Integration

VoiceIQ automates all CRM admin enabling your agents to spend less time doing admin and more time helping customers!

Intelligent Call Allocation

Distribute incoming to each of your agents based on factors including mutual availability, previous call interactions, average call sentiment, and personality matching.

Automated Data Correction

VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.

Simplified customer service training

Use VoiceIQ’s call transcription, recording and bookmarking to replicate your best performing agents and accelerate the training of new hires.

Work from anywhere

VoiceIQ is completely cloud-based, enabling your agents to work from anywhere.

VoiceIQ works with your favourite tools

Bring your own voice carrier and connect to our growing list of integrations.