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With live script guidance and call coaching, you can be sure your agents are saying the right thing, at the right time, in the right way
VoiceIQ’s NLP makes sure that your agents never miss a sale again with automatic detection of new and cross-sell sales opportunities.
Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, new leads, call backs and much more, completely automatically.
VoiceIQ gives 100% visibility of call activity across your entire support team with unprecedented voice and performance insights.
Connect agents and customers with complimentary personalities to increase first call resolution.
VoiceIQ automates all CRM admin enabling your agents to spend less time doing admin and more time helping customers!
Distribute incoming to each of your agents based on factors including mutual availability, previous call interactions, average call sentiment, and personality matching.
VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.
Use VoiceIQ’s call transcription, recording and bookmarking to replicate your best performing agents and accelerate the training of new hires.
VoiceIQ is completely cloud-based, enabling your agents to work from anywhere.