Seamlessly log every call with valuable data like call transcript, key moment bookmarks, call duration, call recording, rep comments, call outcome, customer sentiment and more.
Create actions in VoiceIQ to trigger workflows that creates or progresses leads, opportunities and cases during conversations in real-time.
Coach and guide reps in real-time with in-call prompts and action automation. Provide in-call up-sell and cross-sell opportunity suggestions to make every rep a revenue machine.
Use AI bookmarking to identify the phrases and topics that drive the best sales outcomes and share that knowledge with your reps
Make every user a Salesforce expert with VoiceIQ's workflow integrations.
Create, update and progress Opportunities, Leads and Contacts automatically after every call. Assign calls to team members and initiate workflows right from your call screen.
Find a contact, click dial...it's that easy. Call Contacts and Leads by clicking their number in Salesforce. Use the call controls inside Salesforce or in the VoiceIQ web application, it's your choice!
Sync your Salesforce call lists and campaigns with the click of a button, including campaign details, documents and all members. Experience game-changing pick up rates with multiple outbound dialling preferences including local presence dialling
With our sales teams located around the world and scaling at a rapid rate, we needed a solution that would allow us to track the performance of every agent and integrate seamlessly with Salesforce. I knew from the very first demo of VoiceIQ that this was the perfect solution
Improve first call resolution with real-time rep alerting to improve service and spot new and upsell opportunities.
Create workflows to streamline case creation and assignment for telephony events like missed calls, voicemails or new incoming calls. Use your existing case assignment rules and VoiceIQ managed screenpop to save valuable rep time.
Capture all interactions automatically in Salesforce. Seamlessly sync valuable data like related cases, call duration, call recording, rep comments, call tags, call outcome, customer mood and more.
Reduce average handle time by instantly providing reps with deep visibility into who is calling, why, via which line and all their past customer interactions. Empower reps to leverage powerful in-call controls like creating cases, scheduling callbacks, sending SMS and emails, placing on hold, hot transferring, adding rep comments, and much more.
Combine CRM and calling data into custom Salesforce dashboards, optimised for every department in your company.
Use VoiceIQ’s AI bookmarking to spot areas of improvement to increase operational efficiency, and use insights from customer conversations to take action and drive business improvement.
Capture and analyse the issues discussed in every call to identify key trends and areas of opportunity