analytics & reporting

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Team Dashboards
Understand team performance with dashboards for all your essential KPIs.
Wallboards
View agent and team performance in real-time, perfect for the contact centre.
Global Activity
View complete communication activity history for agents and teams.
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Smart Activity Filtering
Use VoiceIQ's AI insights to intelligently filter call activity to understand team performance.
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CRM Integration
Automatically push VoiceIQ activity data to your CRM's own dashboards and reports.
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Data Firehose
Push your VoiceIQ data into third-party data systems in real-time.

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