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$59/mo

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Custom pricing

Essentail

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Try for free
$92/mo

Premium

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Chat with us
Custom pricing

Simple, transparent pricing

No contracts. No surprise fees.

PAYG

For solo users and micro teams

Dialler with limited Campaigns
CRM Integration
Manual Bookmarks
GDPR Detection
Action Engine
Call Assist
Call Recordings
Book a demo

Basic

Get started with the Basic features

Unlimited Campaigns
Live Campaigns
Dashboards
Team Collaboration
Call Whispering & Barging
IVR & AA
Email & SMS Integration
Book a demo

Enterprise

Everything VoiceIQ

Custom Workflows
Custom Data
Custom Reports
Data API
Complex Telephony Integrations
Custom CRM Integrations
Unlimited Teams
Book a demo

Feature

PAYG

Basic

A.I

Enterprise

Outbound Calling
Standard Outbound Phone Features

For most businesses that want to otpimize web queries

Campaign Dialler
3 Campaigns
Unlimited
Unlimited
Unlimited
Live Campaigns

Connect a webform to a live campaign so that your team can be the first to respond

Power Dialler

The VoiceIQ Predictive Dialler

Charges apply
Charges apply
Predictive Scheduler

Developed by some of Oxford University's top AI experts, VoiceIQ's Predictive Scheduler can learn when your contacts are most likely to have time to talk and schedule calls for you.

Hyper-Local Presence Dialling

-

Charges apply
Voicemail Drop

Automatically leave a pre-recorded voicemail message when voicemail is reached to save time

Coming Soon
Coming Soon
Mobile App

Be excited!

Coming Soon
Coming Soon
Coming Soon
Coming Soon
Inbound Calling
Standard Inbound Phone Features

Automatically leave a pre-recorded voicemail message  when voicemail is reached to save time

Business Hours

Set business hours to divert calls appropriately

Team Number

A number per team of 5+ in addition to personal numbers

IVR (Interactive Voice Response)

IVR is a technology that allows a computer to interact with humans using voice commands or tones from a keypad

IVR Response Transcription

Have customers leave a message while waiting to give your agents a heads up.

AA (Auto-Attendant)

AA is a call routing menu, e.g. "press 1 to get to customer support"

Call Queue

Inbound callers wait in a queue until they are allocated to an available agent

Voicemail Transcription

Read a transcript of that call recording instead of downloading it and listening back

Mobile App

Be excited!

Coming Soon
Coming Soon
Coming Soon
Coming Soon
Smart Queue

Smart Queue recognises existing customers and call purpose in order to prematch calls to contact records and cases. Smart Queue can match callers to agents based on skills, experience and past history. It also allows teams to blend scheduled calls, inbound calls and call back requests so they can work more productively.

Coming Soon
Coming Soon
Smart Transfer

Smart transfer unifies the call record and transfers call data across to the new agent. No more unnecessary security checksor asking the same questions over and over again. Designed for shorter, less stressful complex call journies.

Coming Soon
Coming Soon
Team Collaboration
Multiple Teams

Multiple teams, working together in one system

Team Wallboard

Track KPIs and view call queue data for your team

Activity Feed

See what's happening and celebrate your Team's victories and achievements

Leaderboard

Set individual and team targets so your team can celebrate each other's achievements while striving to be #1. Turn the daily grind into a game and a competitiion!

Team Directory

See all your team and arrange group calls

Zoom Meetings

Everything you get with Zoom with a VoiceIQ upgrade!

Coming Soon
Coming Soon
Voice Intelligence
Manual Bookmarks with Transcriptions

Capture moments of interest on a call. VoiceIQ will transcribe them for you

GDPR Detection

Automatically detect GDPR related requests from your customers (only available on manually made bookmarks for PAYG and Basic packages)

*
*
Action Engine

Create custom workflow automations when specific bookmarks are created

**
**
Call Assist

Have call prompts and helpful information automatically appear for your team whenever tricky topics are detected

**
**
Full Call Transcriptions

All of your calls fully transcribed

AI Bookmarks

Have VoiceIQ constantly monitoring your calls, capturing moments of interest and automating workflows to dramatically increase productivity

Conversation Analytics

Understand call share and track topics

Emotion Detection

Detect the emotions of your customers and your agents

Vulnerability Detection

Automatically detect when a customer might be vulnerable to ensure the correct process is followed before it becomes a compliance issue

Sentiment Detection

Detect sentiment and intent, understand when your customer is going to buy and when they are wasting your time

Bookmark Subscriptions

Allow non customer facing teams such as Marketing, QA, Legal and Product listen in and collect value customer thoughts, sentiment and feedback. Eliminate bias from your customer research program!

Coming Soon
Coming Soon
Call Stage Detection

Have VoiceIQ determine where call journeys are following the process you have designed for your agents

Coming Soon
Coming Soon
Smart Scripts

Build your own dynamic scripts and have VoiceIQ assist your agents in following them. Track adherence and map that back to probability of call outcome success.

Coming Soon
Coming Soon
Integrations & Automation
CRM Integration

Log data and pull contacts from Salesforce, Hubspot, Zoho, Zendesk, Pipedrive and more

Ticket/Opportunity/Case Integration

Create and update tickets within VoiceIQ during the call

Cloud Storage Integration

Send call recordings to your cloud storage

Email Integration

Send Emails straight from VoiceIQ. Build Templates that can be reused.

SMS Integration

Send SMS straight from VoiceIQ. Build Templates that can be reused.

*
Custom Workflow Integration

Build custom workflows that appear in the VoiceIQ application to increase productivity

Analytics
Dashboard

View all your call data, see topic trends and review team performance

Data API

Send an ocean of Voice Intelligence data to Tableau, Domo, Google Data Studio and more

Coming Soon
Coming Soon
Custom Reports

Build your own monthly reports that can be sent or downloaded as PDFs

Custom Data Builder

Track unique events based on what happened, what is said or how it is said

Coaching and QA
Whispering

Gently intervene when your agents are struggling by guiding them through a call

Call Barging

Listen in and then takeover a call from one of your agents

Manual Coaching Bookmarks

Review calls and bookmark learning moments for your agent's professional development. Augment them with notes or even favourite them so everyone in the organisation can learn from the call.

Coming Soon
Coming Soon
Coming Soon
Coaching Centre

Track your team's professional development as a whole. Schedule review sessions and build a library of training moments.

Coming Soon
Coming Soon
Coming Soon
Personal Training Centre

Enable Agents to set goals, review their coaches feedback and track their progress over time. Build achievements that can be celebrated by the entire team.

Coming Soon
Coming Soon
Coming Soon
AI Coaching Bookmarks

Have VoiceIQ bookmark learning moments for you!

Coming Soon
Coming Soon
QA Dashboard

Track process adherence, script adherance, call time and quality. Identify problems based on tone, emotion, language or process so you can resolve them before they become a deeper issue

Coming Soon
Coming Soon
Personalised Goals

Set personal goals for outcomes, language, clarity, tone and more.

Coming Soon
Coming Soon
Enterprise Features
Organisational Dashboard

View your organisation as a whole, benchmark teams, view Voice Data across the entire organisation

Custom Metrics

Design and Build your own Voice Intelligence or Performance Metrics

Custom Dispositions

Create Custom Dispositions and Automate actions on the back of them

Custom Role Creation

Implement custom roles with

Local Presence Dialling

Match your customers landline number so you appear to be local

Number Porting

Use your existing number with VoiceIQ

Talk to us
Talk to us
Bring Your Own Carrier

Keep what you have but upgrade it with the VoiceIQ platform

Hardphone

Add a hardphone to your desk arrangement

VoiceIQ SIM card

We can provide SIMs so voice data is never lost and a call is never dropped

Onboarding and Support
Self sign-up Onboarding
Coming Soon
Coming Soon
Coming Soon
Coming Soon
Knowledge Base
Coming Soon
Coming Soon
Coming Soon
Coming Soon
Customer Success Support
Designated Support
Team Onboarding Program
Standard Phone Features
Softphone

Everything you want from a softphone and more

Call Scheduling

Schedule Calls within VoiceIQ so you never fail to follow up

Voicemail

Voicemail is available on all packages

Call recording

All calls made through VIQ are recorded and safely stored for you

Simple Dialler Page

A simple dialpad anyone can use without training

Coming Soon
Coming Soon
Coming Soon
Coming Soon
*
Only on Manual Bookmarks
**
Only on Manual Bookmarks & Actions
Got a question? View our FAQs