For most businesses that want to otpimize web queries

Connect a webform to a live campaign so that your team can be the first to respond

The VoiceIQ Predictive Dialler

Developed by some of Oxford University's top AI experts, VoiceIQ's Predictive Scheduler can learn when your contacts are most likely to have time to talk and schedule calls for you.

-

Automatically leave a pre-recorded voicemail message when voicemail is reached to save time

Be excited!

Automatically leave a pre-recorded voicemail message  when voicemail is reached to save time

Set business hours to divert calls appropriately

A number per team of 5+ in addition to personal numbers

IVR is a technology that allows a computer to interact with humans using voice commands or tones from a keypad

Have customers leave a message while waiting to give your agents a heads up.

AA is a call routing menu, e.g. "press 1 to get to customer support"

Inbound callers wait in a queue until they are allocated to an available agent

Read a transcript of that call recording instead of downloading it and listening back

Be excited!

Smart Queue recognises existing customers and call purpose in order to prematch calls to contact records and cases. Smart Queue can match callers to agents based on skills, experience and past history. It also allows teams to blend scheduled calls, inbound calls and call back requests so they can work more productively.

Smart transfer unifies the call record and transfers call data across to the new agent. No more unnecessary security checksor asking the same questions over and over again. Designed for shorter, less stressful complex call journies.

Multiple teams, working together in one system

Track KPIs and view call queue data for your team

See what's happening and celebrate your Team's victories and achievements

Set individual and team targets so your team can celebrate each other's achievements while striving to be #1. Turn the daily grind into a game and a competitiion!

See all your team and arrange group calls

Everything you get with Zoom with a VoiceIQ upgrade!

Capture moments of interest on a call. VoiceIQ will transcribe them for you

Automatically detect GDPR related requests from your customers (only available on manually made bookmarks for PAYG and Basic packages)

Create custom workflow automations when specific bookmarks are created

Have call prompts and helpful information automatically appear for your team whenever tricky topics are detected

All of your calls fully transcribed

Have VoiceIQ constantly monitoring your calls, capturing moments of interest and automating workflows to dramatically increase productivity

Understand call share and track topics

Detect the emotions of your customers and your agents

Automatically detect when a customer might be vulnerable to ensure the correct process is followed before it becomes a compliance issue

Detect sentiment and intent, understand when your customer is going to buy and when they are wasting your time

Allow non customer facing teams such as Marketing, QA, Legal and Product listen in and collect value customer thoughts, sentiment and feedback. Eliminate bias from your customer research program!

Have VoiceIQ determine where call journeys are following the process you have designed for your agents

Build your own dynamic scripts and have VoiceIQ assist your agents in following them. Track adherence and map that back to probability of call outcome success.

Log data and pull contacts from Salesforce, Hubspot, Zoho, Zendesk, Pipedrive and more

Create and update tickets within VoiceIQ during the call

Send call recordings to your cloud storage

Send Emails straight from VoiceIQ. Build Templates that can be reused.

Send SMS straight from VoiceIQ. Build Templates that can be reused.

Build custom workflows that appear in the VoiceIQ application to increase productivity

View all your call data, see topic trends and review team performance

Send an ocean of Voice Intelligence data to Tableau, Domo, Google Data Studio and more

Build your own monthly reports that can be sent or downloaded as PDFs

Track unique events based on what happened, what is said or how it is said

Gently intervene when your agents are struggling by guiding them through a call

Listen in and then takeover a call from one of your agents

Review calls and bookmark learning moments for your agent's professional development. Augment them with notes or even favourite them so everyone in the organisation can learn from the call.

Track your team's professional development as a whole. Schedule review sessions and build a library of training moments.

Enable Agents to set goals, review their coaches feedback and track their progress over time. Build achievements that can be celebrated by the entire team.

Have VoiceIQ bookmark learning moments for you!

Track process adherence, script adherance, call time and quality. Identify problems based on tone, emotion, language or process so you can resolve them before they become a deeper issue

Set personal goals for outcomes, language, clarity, tone and more.

View your organisation as a whole, benchmark teams, view Voice Data across the entire organisation

Design and Build your own Voice Intelligence or Performance Metrics

Create Custom Dispositions and Automate actions on the back of them

Implement custom roles with

Match your customers landline number so you appear to be local

Use your existing number with VoiceIQ

Keep what you have but upgrade it with the VoiceIQ platform

Add a hardphone to your desk arrangement

We can provide SIMs so voice data is never lost and a call is never dropped

Everything you want from a softphone and more

Schedule Calls within VoiceIQ so you never fail to follow up

Voicemail is available on all packages

All calls made through VIQ are recorded and safely stored for you

A simple dialpad anyone can use without training