Got a question about our products and pricing? Check out some of our frequently asked questions below.
Calls outside the UK are charged a premium rate on a PAYG basis. Please get in touch with us at sales@voiceiq.ai if you would like to learn about charges for making calls to outside the UK.
If you would like to continue using your existing telephony provider, we can work with you to build a custom integration. However, additional charges may apply. Talk to our team at sales@voiceiq.ai for more information.
We do not impose a limit, however we reserve the right to terminate any customer who uses VoiceIQ for illicit, illegal or spam purposes.
Once you have chosen the number types your users require, numbers will be randomly assigned to each user. However, if you require a number range please discuss with our team at sales@voiceiq.ai for more information.
All licences include inbound calls and outbound calls to all UK 01, 02, 03, 0800 and most 07 numbers.
Every UK local landline area code is supported by our hyper-local presence dialling. This equates to 618 numbers.
All licences come with access to VoiceIQ's own basic CRM platform, allowing your teams to manage contacts, cases and opportunities.
We are always working to grow our library of CRM integrations. However, if the CRM your business uses is not listed, we are happy to work on a custom project to facilitate this (additional charges may apply). Talk to our team at sales@voiceiq.ai for more information.
Yes! During sign up, we will ask which number types you require. You will have the choice of UK non-geographic, local or mobile numbers.
Yes! During sign up, we will ask if you need to port over existing numbers. Note that number ports could take up to 3 weeks and will be charged £30 per port request.
At the moment, you will only be able to mix plan types in the Enterprise edition of VoiceIQ.
VoiceIQ is a web application and runs perfectly on any desktop browser. We do not currently offer support for a mobile application or deskphone integration.
All Unlimited licences have a minimum contract duration of 12 months.
