No CRM? VoiceIQ’s in-built CRM allows you to create and track leads, opportunities and support cases. All activity is automatically saved to the relevant contact and account records maintaining a live, 360 degree of your customers. .
Tag important aspects of conversations such as complaints, cross-sell opportunities, contact information, compliance risks, competitor mentions and much more.
With call recording and call bookmarking, replay the important segments of every conversation to get a thorough understanding of every customer engagement - no need to rely on call notes or your agent’s memory!
View complete calling activity across your entire business. Filter calls by contact, user, account, bookmarks created and much much more.
Update communication preferences in real-time and automatically block call attempts to contacts without consent to call.
No more exporting and sharing CSV files, compile call lists for yourself and team members in a matter of clicks. Creating call lists for your campaigns couldn’t be easier with VoiceIQ.
Get instant notifications of left voicemails and view them in your global activity. Enjoy instant playback and even bookmark them!
Schedule calls for yourself and team members. View all scheduled calls in VoiceIQ calendar view and get scheduled call reminders.
Take notes during and after a call. Notes are saved automatically against the call record making team collaboration a breeze!
Use business hours to set when numbers and teammates are able to receive calls
Protect callers sensitive information by pausing recordings at any point during a call
Place your current call on hold and receive calls from another
Assign extensions to each teammate that colleagues can quickly dial.
Set up inbound call groups based on department, skill level, location, or anything you can think of!
Never miss a call. Set up call forwarding to mobile devices when out of office
Amend company and teammate settings and apply changes immediately.
Record custom voicemail messages and assign them to individual numbers and groups.
A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.