A powerful softphone optimised for sales and service teams

Simple, scaleable and ready in minutes.

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Call Recording & Transcription

Optimise team calling and never miss a call

Get your whole team collaborating like never before. Set up workflows in your CRM to automatically add calls to agent and team call plans.

Manual Bookmarking

Become a super agent and capture every detail

Tag important aspects of conversations such as complaints, cross-sell opportunities, contact information, compliance risks, competitor mentions and much more.

Collaborative Call Plans

Optimise team calling and never miss a call

Get your whole team collaborating like never before. Set up workflows in your CRM to automatically add calls to agent and team call plans.

Progressive & Predictive Dialling

Increase talk time and connection rates

Sophisticated dialling solutions for high volume and call centre operations.

Call Note Taking

Capture those important details on every call

Take notes during and after a call. Notes are saved automatically against the call record making team collaboration a breeze!

Web Click-To-Dial

Turn every application into a smart softphone

No more manual dialling! With VoiceIQ's browser plugin, simply click a phone number to start calling.

And much more

Localised Calling

Create and allocate numbers to match your local area code or country of operation

Email & SMS

Send emails and SMS messages to a contact whilst on a call with them

Business Hours

Use business hours to set when numbers and teammates are able to receive calls

International Numbers

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Voicemail

Record custom voicemail messages and assign them to individual numbers and groups.

Call Routing

Set up rules for call routing to make sure every call is handled by the right teammate

Extensions

Assign extensions to each teammate that colleagues can quickly dial.

Warm Transferring

Transfer calls to other teammates by talking to them before the call connects

Hunt Groups

Set up inbound call groups based on department, skill level, location, or anything you can think of!

Parallel Calls

Place your current call on hold and receive calls from another

Pause/Resume Recording

Protect callers sensitive information by pausing recordings at any point during a call

Forward to Phone

Never miss a call. Set up call forwarding to mobile devices when out of office

Real-time Modifications

Amend company and teammate settings and apply changes immediately.

Document Viewing

Upload and view important documents during a call such as call scripts, product specifications and FAQs.

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Supercharge your phone-based sales & service operations

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