VoiceIQ's Live Coach learns from your best performing agents to offer hints, tips and script guidance during every call. Let Live Coach take the leg work out of calls by presenting relevant documents and articles in real-time.
Make every one of your agents an expert with Automated Bookmarking. Let VoiceIQ detect compliance violations, complaints, cross-sell opportunities, contact information, competitor mentions and much more. Use filters, tags and keywords to search within conversations.
Keep your agents focussed on what they do best and let VoiceIQ do the hard work. Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, cases, new leads, call backs and much more, completely automatically.
Increase your call connection rates in a customer friendly approach by predicting the best time to call. Integrate your calendar and submit daily working hours to make the most out of your agent's time.
VoiceIQ’s intelligent allocation algorithms distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching. Save time and exponentially improve campaign success.
Detect the personality types of your agents and customers and let VoiceIQ connect inbound and campaign calls based on complimentary personalities.
VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.
With integration into softphones, mobile networks, PBX systems and video conferencing tools, VoiceIQ gives 100% visibility of call activity across your entire company with unprecedented voice and performance insights.
Take notes during and after a call. Notes are saved automatically against the call record making team collaboration a breeze!
Use business hours to set when numbers and teammates are able to receive calls
Protect callers sensitive information by pausing recordings at any point during a call
Place your current call on hold and receive calls from another
Assign extensions to each teammate that colleagues can quickly dial.
Set up inbound call groups based on department, skill level, location, or anything you can think of!
Never miss a call. Set up call forwarding to mobile devices when out of office
Amend company and teammate settings and apply changes immediately.
Record custom voicemail messages and assign them to individual numbers and groups.
A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.
Become a super agent and capture every detail
Complete calling activity for your entire business
Stay compliant with easy consent management
Assemble call lists for your campaigns
View and listen to voicemails in seconds
Never miss an important call
Capture those important details on every call
