VoiceIQ's Live Coach learns from your best performing agents to offer hints, tips and script guidance during every call. Let Live Coach take the leg work out of calls by presenting relevant documents and articles in real-time.
Make every one of your agents an expert with Automated Bookmarking. Let VoiceIQ detect compliance violations, complaints, cross-sell opportunities, contact information, competitor mentions and much more. Use filters, tags and keywords to search within conversations.
Keep your agents focussed on what they do best and let VoiceIQ do the hard work. Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, cases, new leads, call backs and much more, completely automatically.
Increase your call connection rates in a customer friendly approach by predicting the best time to call. Integrate your calendar and submit daily working hours to make the most out of your agent's time.
VoiceIQ’s intelligent allocation algorithms distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching. Save time and exponentially improve campaign success.
Detect the personality types of your agents and customers and let VoiceIQ connect inbound and campaign calls based on complimentary personalities.
VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.
With integration into softphones, mobile networks, PBX systems and video conferencing tools, VoiceIQ gives 100% visibility of call activity across your entire company with unprecedented voice and performance insights.
Connect to your CRM with ease. Be prepared for every call and remove time-consuming admin
Tag important aspects of conversations and automate follow up actions
Record calls to guide training, comply with regulation and review important details.
Dial through call lists with power or progressive dialing
Upload and view important documents during a call such as call scripts, product specifications and FAQs.
Take notes during and after a call. Notes are saved automatically against the call record in your CRM
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No more manual dialling! With VoiceIQ's browser plugin, simply click a phone number to start calling.