Harness the power of AI and super-charge your phone system

VoiceIQ’s Power solution

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Predictive Call Scheduling

Call customers at a time convenient for them. No more voicemail!

Our world leading AI techniques increase your call connection rates in a customer friendly approach by predicting the best time to call. Integrate your calendar and submit daily working hours to make the most out of your time

Automated Bookmarking

Become a super agent and capture every detail

Let VoiceIQ automatically tag important aspects of conversations and automate follow up actions. Capture complaints, cross-sell opportunities, contact information, compliance risks, competitor mentions and much more

Intelligent Call Allocation

Remove the burden of manual call allocation and save time for what you and your teams do best

Add contact groups and campaign members to a team’s call plan with the simple click of a button from within your CRM. VoiceIQ’s intelligent allocation algorithms distribute the calls to each of your team members based on factors including mutual availability, previous call success, average call sentiment, and personality matching. Save time and exponentially improve campaign success

Automated Data Correction

Auto-correct bad data and simplify GDPR compliance

Connects to your CRM system with ease. Sync contacts, integrate with campaigns and workflows, save call records and notes, view associated records, and analyse key metrics in customisable dashboards.

And much more

CRM Integration

Connect to your CRM with ease. Be prepared for every call and remove time-consuming admin

Manual Bookmarking

Tag important aspects of conversations and automate follow up actions

Advanced Reporting

View fully customisable dashboards and reports optimised for every department in your company

Collaborative Call Plans

Never miss a call.  Allow calls to be added by colleagues, managers, and your partners

Conversation Analytics

View the sentiment, emotion and conversation split of every call

Localised Calling

Create and allocate numbers to match your local area code or country of operation

Call Recording

Record calls to guide training, comply with regulation and review important details.

Call Transcription

Transcribe calls and never miss a detail. Log transcripts against call records in your CRM

Email & SMS

Send emails and SMS messages to a contact whilst on a call with them

Business Hours

Use business hours to set when numbers and teammates are able to receive calls

International Numbers

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Voicemail

Record custom voicemail messages and assign them to individual numbers and groups.

Call Routing

Set up rules for call routing to make sure every call is handled by the right teammate

Extensions

Assign extensions to each teammate that colleagues can quickly dial.

Warm Transferring

Transfer calls to other teammates by talking to them before the call connects

Hunt Groups

Set up inbound call groups based on department, skill level, location, or anything you can think of!

Parallel Calls

Place your current call on hold and receive calls from another

Pause/Resume Recording

Protect callers sensitive information by pausing recordings at any point during a call

Forward to Phone

Never miss a call. Set up call forwarding to mobile devices when out of office

Power Dialing

Dial through call lists with predictive or progressive dialing.

Real-time Modifications

Amend company and teammate settings and apply changes immediately.

Document Viewing

Upload and view important documents during a call such as call scripts, product specifications and FAQs.

Call Note Taking

Take notes during and after a call. Notes are saved automatically against the call record in your CRM.

Dedicated Account Manager

We take care of the whole installation and look after you with 24/7 Support

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