Live call coaching and automation powered by AI

Explore VoiceIQ’s Power solution  

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An intelligent assistant to make every call a success

VoiceIQ's Live Coach learns from your best performing agents to offer hints, tips and script guidance during every call. Let Live Coach take the leg work out of calls by presenting relevant documents and articles in real-time.

Capture important moments in conversation with real-time NLP

Make every one of your agents an expert with Automated Bookmarking. Let VoiceIQ detect compliance violations, complaints, cross-sell opportunities, contact information, competitor mentions and much more. Use filters, tags and keywords to search within conversations.

Eradicate time consuming call admin forever

Keep your agents focussed on what they do best and let VoiceIQ do the hard work. Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, cases, new leads, call backs and much more, completely automatically.

Call customers at a time convenient for them. No more voicemail!

Increase your call connection rates in a customer friendly approach by predicting the best time to call. Integrate your calendar and submit daily working hours to make the most out of your agent's time.

Remove the burden of manual call allocation and save time for what you and your teams do best

VoiceIQ’s intelligent allocation algorithms distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching. Save time and exponentially improve campaign success.

Connect agents and customers with complimentary personalities to increase call success rates

Detect the personality types of your agents and customers and let VoiceIQ connect inbound and campaign calls based on complimentary personalities.

Auto-correct bad data and simplify GDPR compliance

VoiceIQ ensures seamless data synchronisation between your CRM and phone system. Incorrect contact numbers are automatically removed and corrected.

Make informed decisions about how to maximise business efficiency

With integration into softphones, mobile networks, PBX systems and video conferencing tools, VoiceIQ gives 100% visibility of call activity across your entire company with unprecedented voice and performance insights.

Capture those important details on every call

Take notes during and after a call. Notes are saved automatically against the call record making team collaboration a breeze!

And all Essential features...

Business Hours

Use business hours to set when numbers and teammates are able to receive calls

Pause/ Resume Recording

Protect callers sensitive information by pausing recordings at any point during a call

Parallel Calls

Place your current call on hold and receive calls from another

Extensions

Assign extensions to each teammate that colleagues can quickly dial.

Hunt Groups

Set up inbound call groups based on department, skill level, location, or anything you can think of!

Forward to Phone

Never miss a call. Set up call forwarding to mobile devices when out of office

Real-time Modifications

Amend company and teammate settings and apply changes immediately.

Voicemail

Record custom voicemail messages and assign them to individual numbers and groups.

Call Routing

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Call Bookmarking

Become a super agent and capture every detail

Activity Tracking

Complete calling activity for your entire business

GDPR Consent Management

Stay compliant with easy consent management

Call List Management

Assemble call lists for your campaigns

Visible Voicemail

View and listen to voicemails in seconds

Call Scheduling

Never miss an important call

Call Note Taking

Capture those important details on every call

Supercharge your phone-based sales & service operations

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