Our world leading AI techniques increase your call connection rates in a customer friendly approach by predicting the best time to call. Integrate your calendar and submit daily working hours to make the most out of your time
Let VoiceIQ automatically tag important aspects of conversations and automate follow up actions. Capture complaints, cross-sell opportunities, contact information, compliance risks, competitor mentions and much more
Add contact groups and campaign members to a team’s call plan with the simple click of a button from within your CRM. VoiceIQ’s intelligent allocation algorithms distribute the calls to each of your team members based on factors including mutual availability, previous call success, average call sentiment, and personality matching. Save time and exponentially improve campaign success
Connects to your CRM system with ease. Sync contacts, integrate with campaigns and workflows, save call records and notes, view associated records, and analyse key metrics in customisable dashboards.
Connect to your CRM with ease. Be prepared for every call and remove time-consuming admin
Tag important aspects of conversations and automate follow up actions
View fully customisable dashboards and reports optimised for every department in your company
Never miss a call. Allow calls to be added by colleagues, managers, and your partners
View the sentiment, emotion and conversation split of every call
Create and allocate numbers to match your local area code or country of operation
Record calls to guide training, comply with regulation and review important details.
Transcribe calls and never miss a detail. Log transcripts against call records in your CRM
Send emails and SMS messages to a contact whilst on a call with them
Use business hours to set when numbers and teammates are able to receive calls
A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.
Record custom voicemail messages and assign them to individual numbers and groups.
Set up rules for call routing to make sure every call is handled by the right teammate
Assign extensions to each teammate that colleagues can quickly dial.
Transfer calls to other teammates by talking to them before the call connects
Set up inbound call groups based on department, skill level, location, or anything you can think of!
Place your current call on hold and receive calls from another
Protect callers sensitive information by pausing recordings at any point during a call
Never miss a call. Set up call forwarding to mobile devices when out of office
Dial through call lists with predictive or progressive dialing.
Amend company and teammate settings and apply changes immediately.
Upload and view important documents during a call such as call scripts, product specifications and FAQs.
Take notes during and after a call. Notes are saved automatically against the call record in your CRM.
We take care of the whole installation and look after you with 24/7 Support