A game changing phone system to futureproof your business

VoiceIQ’s Essential solution

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CRM Integration

Be prepared for every call and remove time-consuming admin

Connects to your CRM system with ease. Sync contacts, integrate with campaigns and workflows, save call records and notes, view associated records, and analyse key metrics in customisable dashboards.

Bookmarking and automated actions

Assess and process customer needs like an expert

Tag important aspects of conversations and automate follow up actions. Capture complaints, cross-sell opportunities, contact information, compliance risks, competitor mentions and much more

Advanced Reporting

Make informed decisions about how to maximise business efficiency

With direct integration to your CRM, VoiceIQ makes it easy to surface meaningful insights about your company’s calling operations. View fully customisable dashboards and reports optimised for every department in your company

Collaborative call plans

Optimise team calling and never miss a call

Calls can be added by yourself, your colleagues, your manager, and your partners. Set up workflows in your CRM to automatically add calls too!

Conversation Analytics

Cut through the noise and get a true understanding of your customers' needs

VoiceIQ Natural Language Processing technology analyses the sentiment, emotion and conversation split of every call, giving you unprecedented insight into how customers are really feeling. Relate conversation analytics to call outcomes and discover what makes a successful call

Power Dialing (Essentials +)

Increase talk time and connection rates

Use VoiceIQ’s Power Dialer to automatically make concurrent calls to contacts, connecting agents only when a call has been answered. Configure call-to-agent ratios to reach the perfect balance between calls connected and calls responded to.

And much more

Call Recording

Record calls to guide training, comply with regulation and review important details.

Call Transcription

Transcribe calls and never miss a detail. Log transcripts against call records in your CRM

Localised Calling

Create and allocate numbers to match your local area code or country of operation

International Numbers

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Business Hours

Use business hours to set when numbers and teammates are able to receive calls

Voicemail

Record custom voicemail messages and assign them to individual numbers and groups.

Call Routing

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Extensions

Assign extensions to each teammate that colleagues can quickly dial.

Warm Transferring

Transfer calls to other teammates by talking to them before the call connects

Hunt Groups

Set up inbound call groups based on department, skill level, location, or anything you can think of!

Parallel Calls

Place your current call on hold and receive calls from another

Pause/Resume Recording

Protect callers sensitive information by pausing recordings at any point during a call

Forward to Phone

Never miss a call. Set up call forwarding to mobile devices when out of office

Progressive Dialing

Dial through entire call lists so that you don’t waste a second

Real-time Modifications

Amend company and teammate settings and apply changes immediately.

Document Viewing

A phone system, as global as your company. Set up phone numbers in over 100 countries worldwide.

Call Note Taking

Assign extensions to each teammate that colleagues can quickly dial.

Email & SMS

Transfer calls to other teammates by talking to them before the call connects

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