Got a question about our products and pricing? Check out some of our frequently asked questions below.

Does VoiceIQ offer a lifetime deal?

No.
Unfortunately we cannot offer a lifetime deal because many of the costs associated with voice communication and telephony are outside our control. For everything within our control we are committed to bringing our customers industry leading value.

Do we have to pay for inbound minutes on PAYG A.I. plan?

Yes.
The A.I. license allows VoiceIQ to transcribe every call, inbound or outbound, auto detect bookmarks and automate processes. To achieve this we our A.I. algorithms must run continuously.

Are inbound calls included?

Yes, unlimited inbound calls are included on all plans

Is there a fair use limit on unlimited plans?

In order to provide the best pricing, support and Services available to all of our users, we retain the right to impose limits on your usage of the Services or to terminate the Services if we reasonably believe that your usage is not consistent with normal, fair, and reasonable. Wherever reasonably possible, we will give you written notice before taking any such action, and allow a reasonable period to allow you to modify your use.

Is there a minimum usage on PAYG plans?

To keep your account active you must make at least £4 worth of outbound calls each month. Alternatively you can select to automatically round up your bill to £4 to keep your number if your usage is low.

Can I call international numbers?

Yes you can, however international calls will be charged at a higher rate and the difference added to your bill. Please contact sales@voiceiq.ai for a full breakdown of international calling fees.

Can I upgrade in the middle of a month?

Yes. You can upgrade your plan or add more users in the middle of a billing period. Your next bill will be adjusted pro rata to factor in these changes.

Can I remove a user from my team mid month?

Yes you can. However, you will still be charged the full monthly fee for that user. Subsequent monthly billing will be adjusted to factor in this change.

What happens to my account if I stop using VoiceIQ?

If you are on our Starter, A.I and Enterprise plans, your account will remain active throughout the duration of your contact, no matter how much you use the platform. On our PAYG plans, to keep your account active you must make at least £4 worth of outbound calls each month. Alternatively you can select to automatically pay at least this amount each month.

What happens if I cancel my subscription before the end of the month?

You can cancel your subscription at any time, but if you cancel your subscription before the end of the next billing period, you will still be charged in full for the remaining time. Your account will remain live until this point.

How many manual bookmarks I can make on a call?

There is no limit on the number of bookmarks you can make on any of our plans.

Do I have to pay for additional numbers?

Every user has a phone number included included in their licence. Every account also receives one additional number which can be used as a company number. If you require additional numbers, you can request this in your settings area. UK phone numbers start at £1.00 per month.

What is premium rate calling?

All licences include calls to all UK 01, 02, 03, 0800 and most 07 numbers. However international calls and some calls to and from premium numbers will be charged at a higher rate and the difference added to your bill. Please contact sales@voiceiq.ai for a full breakdown of premium and international calling fees.

Can a User belong to multiple teams?

A User normally can only be on one Team per account as a VoiceIQ License is for membership of one team. If you have multiple teams within your account, adding a user to a second team will
It is possible for a User to be on multiple teams however the organisation would be billed for each Team the member is on. This is to prevent call data being attributed to the wrong Team and the wrong CRM.

Can I change our subdomain name?

No - so choose wisely! The name you choose for your subdomain is permanent and cannot be changed. Please contact sales at sales@voiceiq.ai if you wish to move users to a different account. Charges apply.

Can I choose a different number?

All numbers are randomly assigned non-geographic UK numbers (03). If you would like to choose a regional number instead, you can make a request for this in your settings area.

Can I retrieve call recordings older than 30 days?

Call recordings can be accessed in your account up to 30 days from the date the call took place. To retrieve calls beyond 30 days, you can make a request by contacting us at sales@voiceiq.ai

Can I merge my team into my company's account?

Yes. If you have teams within your company using separate VoiceIQ accounts, you can combine them into one account to make billing, reporting and internal communication simpler. Please contact us at sales@voiceiq.ai to discuss how to do this.

Can I port in a number?

Yes, you can request to port in a number or sequence of numbers from another supplier. There is charge for each port request and ports can take up to 4 weeks to completed. Please contact sales@voiceiq.ai if you would like to request a port.

Can we port over our existing numbers?

Yes! During sign up, we will ask if you need to port over existing numbers. Note that number ports could take up to 3 weeks and will be charged £30 per port request.

Do I have to tell customers that I'm recording the call?

There are several reasons why your company may not be required to obtain explicit consent from a customer to record calls - these can be found here. However it is often recommended to seek explicit consent to avoid any privacy issues. Recordings in VoiceIQ can be toggled on and off.

What is a Bookmark?

Every conversation has moments where important or useful information is shared, we believe these moments should be captured and tagged accordingly. In VoiceIQ, users can manually 'Bookmark' these moments in a conversation with the click of a button. This will save a recording snippet of the conversation, which is transcribed and labelled accordingly. Manual bookmarking is available on all plans.

Our CRM is not listed in your integrations

We are always working to grow our library of CRM integrations. However, if the CRM your business uses is not listed, we are happy to work on a custom project to facilitate this (additional charges may apply). Talk to our team at sales@voiceiq.ai for more information.

What device types are supported by VoiceIQ?

VoiceIQ is a web application and works best on all laptops and desktops.

How is VoiceIQ different from Circleloop?

Circleloop is perfect for small companies who want a professional telephony experience for their inbound enquiries.
VoiceIQ is focussed on providing a communication platform for companies looking to do more with voice. With real-time insights, analytics, automation and integration, VoiceIQ is designed to provide next generation voice intelligence to every team in an organisation.

How is VoiceIQ different from Gong?

Gong is a great solution for sales teams looking to implement a system that can help automate the coaching of agents using natural language processing.
VoiceIQ is focussed on providing a communication platform for customer facing teams looking to do more with voice than just automating coaching and revenue prediction. VoiceIQ's automated bookmarking, action automation and seamless CRM integration, removes all complexity and time wasting admin from every conversation - allowing agents to focus on what they do best and providing management with new insights from across their organisation.