Control over your contact centre

Get your Contact Centre remote-work ready with VoiceIQ. Secure. Compliant. Flexible.

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What’s included?

VoiceIQ gets the most out of your contact centre teams, at home or the office
Create a powerful contact centre operation for teams of any size. VoiceIQ uses AI to increase security, compliance, first-call resolution and customer satisfaction.

AI technology will increase business productivity by up to 40%

- Accenture

93% of customers use the phone for customer service

- salesforce

$75B is lost by businesses each year due to poor customer service

- salesforce

Security and Compliance... anywhere

Whether your teams are in the office or working from home, VoiceIQ takes the stress out of security and compliance.

Our AI monitors every single conversation, flagging potential issues in real-time. And with PCI compliant phone payments, MIFID II recordings and automated GDPR compliance, call quality assurance has never been easier.

Monitoring made easy

Monitoring calls can be hard enough at the office, even harder with your teams working remotely.

That was until VoiceIQ! With Call Listening and Whispering, Real-Time Flagging, Live Dashboards and Smart Activity Tracking, VoiceIQ makes monitoring easy.

Flexibility, right when you need it

Covid-19 has highlighted just how fragile we all are to the mercy of major global events. Finding sustainable solutions, which offer the flexibility to work in an office environment AND a from home is challenging.

VoiceIQ has been built to help agents perform at their absolute best, no matter where they are. As a fully cloud based solution, VoiceIQ works where you need it to. From the office, to home working and back again!

Live Coach

With live script guidance and call coaching, you can be sure your agents are saying the right thing, at the right time, in the right way

Automated Bookmarks

VoiceIQ’s NLP makes sure that your agents never miss a sale again with automatic detection of new and cross-sell sales opportunities.

AI Powered Analytics

VoiceIQ gives 100% visibility of call activity across your entire sales team with unprecedented voice and performance insights.

Automated Actions

Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, new leads, call backs and much more, completely automatically.

CRM Integration

VoiceIQ automates all CRM admin enabling your agents to spend less time doing admin and more time selling!

Intelligent Call Allocation

Distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching

Personality Matching

Connect agents and customers with complimentary personalities to increase call success rates

Work from anywhere

VoiceIQ is completely cloud-based, enabling your sales agents to work from anywhere. Or extend the power of AI to your field-based agents with VoiceIQ’s mobile network.

Simplified customer service training

Use VoiceIQ’s call transcription, recording and bookmarking to replicate your best performing agents and accelerate the training of new hires.

Supercharge your phone-based sales & service operations

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