Get your Contact Centre remote-work ready with VoiceIQ. Secure. Compliant. Flexible.Talk to sales
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Whether your teams are in the office or working from home, VoiceIQ takes the stress out of security and compliance.
Our AI monitors every single conversation, flagging potential issues in real-time. And with PCI compliant phone payments, MIFID II recordings and automated GDPR compliance, call quality assurance has never been easier.
Monitoring calls can be hard enough at the office, even harder with your teams working remotely.
That was until VoiceIQ! With Call Listening and Whispering, Real-Time Flagging, Live Dashboards and Smart Activity Tracking, VoiceIQ makes monitoring easy.
Covid-19 has highlighted just how fragile we all are to the mercy of major global events. Finding sustainable solutions, which offer the flexibility to work in an office environment AND a from home is challenging.
VoiceIQ has been built to help agents perform at their absolute best, no matter where they are. As a fully cloud based solution, VoiceIQ works where you need it to. From the office, to home working and back again!
With live script guidance and call coaching, you can be sure your agents are saying the right thing, at the right time, in the right way
VoiceIQ’s NLP makes sure that your agents never miss a sale again with automatic detection of new and cross-sell sales opportunities.
VoiceIQ gives 100% visibility of call activity across your entire sales team with unprecedented voice and performance insights.
Natural Language Processing and workflow automation turns moments in conversation into action. Create opportunities, new leads, call backs and much more, completely automatically.
VoiceIQ automates all CRM admin enabling your agents to spend less time doing admin and more time selling!
Distribute incoming and campaign calls to each of your agents based on factors including mutual availability, previous call success, average call sentiment, and personality matching
Connect agents and customers with complimentary personalities to increase call success rates
VoiceIQ is completely cloud-based, enabling your sales agents to work from anywhere. Or extend the power of AI to your field-based agents with VoiceIQ’s mobile network.
Use VoiceIQ’s call transcription, recording and bookmarking to replicate your best performing agents and accelerate the training of new hires.