Voice Notes 1.0 - January 2020

Hello and welcome to the very first edition of Voice Notes!

With the start of a new decade, we realised we needed a new way to show off all our hard work and give some more insight into what goes on behind the closed doors of the mysterious VoiceIQ R&D labs...

At the end of every month we will be releasing our affectionately named ‘Voice Notes’, a compilation of blogs and videos letting you know what we’ve been working on, what’s in our roadmap as well as some fascinating insights from the incredible team here at VoiceIQ (myself humbly included).

So don’t forget to subscribe to our blog to get the latest edition of Voice Notes straight to your inbox!

Salesforce Integration
This month’s big news, VoiceIQ is now an official Salesforce ISV Partner!

As the world’s most popular and powerful CRM, we’re super excited about working even closer with Salesforce to deliver the ultimate toolkit for Sales, Marketing and Customer Service teams.

But what does being an ISV Partner actually mean? Well it means that after months of preparation work, VoiceIQ is now an officially recognised application designed to enhance Salesforce’s core features. In other words, all the power of VoiceIQ can now be added to your Salesforce CRM simply by installing our bespoke package (soon to be available on the AppExchange).

Connecting VoiceIQ with Salesforce now couldn’t be easier. You could be enjoying call logging, automated workflows and customisable dashboards within minutes!

This all sounds great, but what does it actually mean for users?

Here’s a few feature snippets to give you an idea:

  1. Automated Workflows - With great power, comes great integration!

The VoiceIQ and Salesforce Integration makes every user a Salesforce guru. Create, update and progress records such as Opportunities, Cases, Leads and Contacts automatically after every call.

  1. Automated Call Logging - Eradicate the pain of Salesforce Fridays

Automatically log calls to your Contact, Lead and User records in Salesforce. View call notes, recordings, transcriptions, bookmarks and conversation analytics immediately after every call.

  1. Click-To-Dial - Find a contact, click dial...it's that easy

Call Contacts and Leads by clicking their number in Salesforce. Use the call controls inside Salesforce or in the VoiceIQ web application, it's your choice!

  1. Campaign Management - Push Salesforce campaigns straight to VoiceIQ's dialler

Create calling lists from Salesforce campaign members with the click of a button. Use VoiceIQ's Intelligent Predictive Dialler and increase call connection rates.

  1. Custom Dashboards - Combine CRM and calling data into custom Salesforce dashboards

With direct integration to Salesforce, VoiceIQ makes it easy to surface meaningful insights about your company’s calling operations. View fully customisable dashboards and reports optimised for every department in your company.

  1. Team Management - Synchronise your Salesforce teams and permissions

VoiceIQ ensures complete continuity of team and permission management. Create IVR menus and Hunt Groups based on your Salesforce teams. Maintain compliance by replicating data and record access permissions inside VoiceIQ.

All sounds pretty cool right? We think it is, so if you already use Salesforce or are thinking about getting it, please reach out. We’d love to show you how VoiceIQ can give you an even bigger ROI on your Salesforce investment.

You can Book a demo here

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