Do you think your sales team is operating at 100% efficiency ALL of the time?
No, of course not. In fact a lot of us have come to accept that ‘sales’ will always be hampered by inefficiencies.
There are plenty of stats and performance reports proving this exact point. However it’s hard to filter out the noise so I’ve created this blog to let you know what I feel are the most important performance stats to look out for. Ignore them at your business's peril!
1. Only 39% of a sales rep’s time is actually spent selling or interacting with prospects and customers. The majority of their time is spent on non-selling activities
2. 92% of companies have implemented a CRM system, but there has been a significant drop in the number of individual salespeople using CRM as part of their daily routine.
3. Sales reps can spend up to 40% of their time just looking for somebody to call
4. 50% of buyers like speaking over the phone, compared to 70% of reps. This percentage increases the higher up the ladder (VP or C-suite) you go.
COVID-19, like for every business, has had quite the impact on VoiceIQ and in this edition of VoiceNotes, we’ll be discussing what impact it has had on us as company, what we’ve done to try and help our customers and what we plan to do to help the national response.But that’s not all we’ve been up to in March…Thanks to the incredible work from our development team, we continue to grow our international customer base AND launch VoiceIQ CRM - our very own CRM system.
Voice communication is one of the most effective forms of communication and the fact remains that the majority of consumers, in both B2B and B2C, prefer to speak with someone. So whilst Zoom and Slack is great for internal comms, how do your customers and prospects talk to you?
If you’re a small business or a newly formed startup, it doesn’t take long to get overwhelmed with trying to track your leads, opportunities and customers. In fact you’re probably crumbling under a combination of emails, spreadsheets and documents as you read this. Don’t panic! Since you’re reading this blog, you’ve recognised that now is the time for a CRM and all that remains is the small matter of deciding which is the best for you...